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AI Customer Service · Always On

Your entire customer
service team, automated.

Serva handles your inbound calls with a human-sounding AI agent — 24/7, no hold times, no bad days.

Live in production today — real calls, 0.4s measured responses, built for HIPAA-grade data.
Scroll
24/7Always available
<1sResponse time — faster than Vapi
80%Calls resolved automatically
$0Per minute, forever
Built on production-grade infrastructure
Real-time speech recognition
Frontier reasoning models
Sub-second voice synthesis
Telephony-grade routing
Enterprise system integration
Cloud infrastructure
Real-time speech recognition
Frontier reasoning models
Sub-second voice synthesis
Telephony-grade routing
Enterprise system integration
Cloud infrastructure

Hear Serva in action

Watch a typical exchange — the same behaviors Serva runs on live calls today. Then book a real one.

Status
Ready to call

The exchange below is illustrative — written from Serva's real production behavior, including how it escalates instead of guessing. On a live demo you talk to the real thing.

What happens when your customer calls

Keep scrolling — the call unfolds as you go

t = 0 ms
Caller speaks

Speech recognition transcribes  ·  Reasoning understands

Account matched Order #4821 found New delivery window
Voice synthesis speaks

Resolved — no human needed
Transcribed, summarized, and logged to the dashboard
ListenUnderstandRespondResolve

Everything a customer service team does

Zero per-minute fees on every plan. Perpetual ownership on Enterprise builds.

Genuinely intelligent

Powered by frontier AI — handles complex multi-turn conversations, remembers context, and knows when to escalate.

Multilingual

Detects and responds in Spanish automatically. More languages on request.

Integrates with your systems

Connects to your CRM, order management, and customer database to look up and update records in real time.

Full call logging

Every call transcribed, summarized, and logged automatically. Search and review from the dashboard.

HIPAA ready

Built with healthcare clients in mind. Data handling designed to meet compliance requirements.

Own it forever (Enterprise)

Enterprise builds are a perpetual license — one build fee, the code is permanently yours. Every plan, at every size: zero per-minute charges.

From first call to live agent in six weeks

A defined process with a defined finish line — not an open-ended project.

Week 0

Discovery

A call to map your call types, systems, and volume. You get a scoped quote within a day or two.

Weeks 1–4

Build & integrate

We build your agent, wire it into your CRM or order system, and load your knowledge base.

Weeks 5–6

Real-call testing

Side-by-side testing on live calls, with your team reviewing transcripts until quality holds.

Ongoing

Launch + retainer

Cutover to your number. Monitoring, reports, and improvements continue under the retainer.

Sized for your business

The same voice technology, two very different commitments.

Serva Reception

For small businesses

A phone receptionist for shops, salons, clinics, and local services — answers calls, takes bookings, answers your common questions, and texts you the messages. Fast to set up, fully managed by us.

  • Flat monthly plan — no per-minute charges, ever
  • Calendar-connected booking
  • Live in days, not weeks
  • Managed service — we run it, you run your business
Serva Enterprise

For companies with real call volume

A custom-built agent deeply integrated with your systems — CRM, order management, identity verification — delivered as a perpetual license. This is the ownership model: your code, your server, yours permanently.

  • One-time build + flat retainer — we absorb every per-minute cost
  • Full source code delivered — you own it forever
  • Deep system integration & compliance-grade data handling
  • Scoped, guaranteed support

Perpetual ownership — full source code and license — is an Enterprise feature. Reception plans are a managed service: that's what makes them simple and affordable.

Follow the build

I'm documenting what it's like building AI customer service for real companies — the wins, the breakage, and the numbers. Drop your email and I'll send the occasional update. No spam, ever.

Updates on Serva, the perpetual model, and building this at 17.

Ready to automate your customer service?

Join the companies replacing expensive phone teams with Serva.

Built for industries where
every call matters

Serva is custom-built for each client. These are the industries where we deliver the highest impact.

Local Services · Small Business

Reception & Booking

Auto shops and detailers, salons, clinics, home services — a receptionist that answers every call, books appointments straight onto your calendar, answers your common questions, and texts you the rest. A managed plan sized for small teams.

Calendar-connected booking
Healthcare · Medicaid · Medicare

Medically Tailored Meal Delivery

Handle member inquiries about meal plans, delivery schedules, dietary restrictions, and eligibility — with full HIPAA compliance and escalation to care coordinators when needed.

HIPAA compliant by design
Logistics · Fulfillment

Order Management & Delivery

Track shipments, update delivery addresses, handle missed delivery calls, and process reshipment requests — all connected directly to your order management system.

Real-time order lookup
Insurance · Financial Services

Claims & Policy Support

Answer policy questions, take first notice of loss, check claim status, and route complex cases to licensed agents — with full call recordings for compliance.

Warm transfer to licensed agents
Retail · E-Commerce

Customer Support & Returns

Handle order status, returns, refunds, and product questions at scale — without adding headcount during peak seasons.

Holiday volume ready
Home Services · Field Operations

Scheduling & Dispatch

Book appointments, confirm service windows, handle cancellations, and notify technicians — all without a dispatcher on the phone.

24/7 booking availability
Education · Non-Profit

Enrollment & Member Services

Answer program questions, process enrollment requests, and provide information to constituents — freeing staff for higher-value work.

Custom knowledge base
Property Management · Real Estate

Tenant & Maintenance Lines

Answer tenant questions, log maintenance requests with unit and access details, schedule showings, and triage after-hours emergencies to the on-call number — every call documented automatically.

24/7 maintenance intake
Hospitality · Restaurants

Reservations & Guest Questions

Take reservations straight onto your book, answer hours, menu, and private-event questions, and capture catering leads — while your staff stays on the floor instead of on the phone.

Zero missed reservations
Case Studies Honest status — live results replace targets as they're measured
ENTERPRISE● LIVE IN PRODUCTION
Packaged-meal delivery company

Thousands of inbound member calls a month, most asking the same handful of questions. Serva answers the front line — menu and product questions, storage guidance, ordering windows, in English and Spanish mid-call — and hands account-specific questions to the human team instead of guessing.

0.4smeasured response
EN·ESlive mid-call switch
80%auto-resolution design target
$0per-minute fees, ever
Formal KPI measurement underway — baseline vs. AI-assisted results will publish here when they're real.
RECEPTIONIST▸ IN BUILD · LAUNCHING
Independent auto shop

A detailing and paint shop where calls ring out mid-job and after hours — and every missed call is a lost booking. Serva's receptionist answers what the shop can't: quotes services from their own price sheet, books appointments straight onto the owner's calendar, and texts over complete messages with the caller's name spelled right.

<1spickup, every call
Livecalendar-connected booking
100%of leads captured by design
Flatmonthly — no per-minute
First Reception deployment — live results will replace design targets here.

Your industry isn't listed?

Serva is custom-built for every client. If you have inbound call volume and a customer service problem, we can solve it.

Why smart companies
choose perpetual over subscription

Every other AI voice platform charges you forever. Serva charges you once.

Serva vs the subscription model

A direct comparison of what you actually get — and what you're actually paying for.

Feature
✦ Serva
Subscription platforms
Pricing model
One-time build + retainer
Per-minute forever
Code ownership
You own it permanently
You own nothing
Cost as you scale
Stays flat
Grows with every call
Customization
Fully custom-built for you
Template-based, limited
System integration
Deep integration (NetSuite, CRM, etc.)
Basic webhooks only
Voice quality
Custom-tuned per client
Generic shared voices
Data ownership
Your server, your data
Their servers, their terms
Vendor lock-in
None — you own the code
Complete lock-in
Support
Dedicated retainer relationship
Discord / ticket queue
What happens if they shut down
Nothing — you have the code
Your system goes down

Watch the meter run

Scroll through 36 months, side by side

Month 0 of 36
CloudTalk AI$0.50 / minute, forever
$0
6 mo · $72K
12 mo · $144K
24 mo · $288K
36 mo · $432K
Servaretainer + API, after the build
$0
Paid to the meter so far — money you'd have kept:
$0

500 calls/month at a 4-minute average. CloudTalk AI at $0.50/min. Serva ongoing = Standard retainer + API costs. Same volume, same months, same scale.

Renting vs owning

Every month you pay a per-minute fee, you're renting someone else's infrastructure. Serva is the only AI voice platform that sells you the car instead of the taxi ride.

Subscription model (everyone else)
Pay forever, own nothing.

You're a customer of their platform. They can raise prices, change terms, add features you don't need, or shut down entirely — and your customer service system goes with them.

  • Per-minute charges that compound as you grow
  • No code ownership — you're renting access
  • Generic voices and templates for every client
  • Support through Discord or a ticket queue
  • Complete vendor lock-in with no exit
Serva model
Pay once, own forever.

We build it, you own it. The code lives on your server. You can modify it, move it, or hand it to any developer. We stay involved through a retainer because we want to, not because you're locked in.

  • One build fee, then flat annual retainer
  • Full source code delivered to you (Enterprise)
  • Custom-built voice and flows for your brand
  • Dedicated support relationship with a human
  • Zero vendor lock-in — exit any time

At 5,000 calls/month,
renting stops making sense

Based on 5,000 calls/month at 7 min avg. Competitor rate: CloudTalk AI at $0.50/min. Serva ongoing = Standard all-in retainer — every per-minute cost already inside it.

Year 1
$28,500
vs CloudTalk
$210,000
Build fee not included — custom quote
Year 2
$28,500
vs CloudTalk
$210,000
+$363,000 saved by yr 2 total
Flat cost. They keep charging per minute.
Year 3
$28,500
vs CloudTalk
$210,000
+$544,500 saved by yr 3 total
Serva's cost never changes. Theirs scales with you.

* Ongoing Serva cost = the flat Standard retainer, all-in — per-minute costs are ours, not yours. Build fee is a one-time custom quote and not included in year-over-year comparison. CloudTalk rate: $0.50/min.

Ready to stop paying per minute?

Get a custom quote and see exactly what Serva would cost for your call volume.

Pricing.

Every Serva build is scoped to your business — pick the path that sounds like yours.

The Receptionist

Custom
Flatmonthly retainer
  • Sub-second response times
  • Answers only the calls your team can’t
  • Books appointments on your calendar
  • Captures every lead, every call
  • Sends leads straight into your CRM
  • Every call and minute included

Enterprise

Custom
Scopedper deployment
  • High-volume inbound, sub-second answers
  • Smart escalation to your live team
  • Medical-grade data handling
  • Custom integrations with your systems
  • Bilingual, English and Spanish, live
  • Perpetual license — you own the code

Live in days, not months.

No new phone system. No staff training. No switch to flip except call forwarding.

SERVA RECEPTIONdays to live · managed for you
1

A 15-minute intro call

Tell us about your business — services, prices, hours, how you like callers handled. That's the whole meeting.

2

We build your receptionist

Loaded from your own materials — your price sheet, your website, your rules. You call it and hear it before it ever answers a customer.

3

Forward what you miss

One setting on your existing number: missed calls forward to Serva. Your team answers like always — Serva only catches what rings out. Reversible any time, instantly.

4

Live

Bookings land on your calendar. Messages arrive by text with names spelled right. And every month, the report: calls caught, after-hours saves, appointments booked.

or go deeper
SERVA ENTERPRISE~six weeks · you own the result
1

Discovery

Your systems, call reasons, compliance needs, and success metrics — mapped together with your team. Free, and the fixed quote comes out of it.

2

Build & integrate

Custom agent, your knowledge base, your integrations — behind identity verification gates, with conservative read-only access patterns first.

3

Shadow testing

The system runs against real calls without touching them — measured, tuned, and proven on your actual call traffic before it ever answers alone.

4

Handoff — you own it

Source code, credentials, and documentation delivered. Yours permanently, with scoped, guaranteed support behind it.

Typical enterprise timeline: about six weeks from kickoff to live. Your quote includes a specific one.

Either road starts the same way.

A conversation about your calls — free, 15 minutes, no obligation.

See pricing →

Built in public.

What's shipped and what's in motion — updated as it happens, not as marketing allows.

JUL 2026IN PROGRESS

BI-ready reporting & semantic layer

Serva's call data as a documented, exportable schema — consumable by Power BI, Tableau, and dbt pipelines. Built to enterprise data-team spec.

JUL 2026IN PROGRESS

KPI baseline & A/B proof

Measuring the before-Serva era against the Serva era on resolution rate, handle time, and labor hours — results publish when they're real.

JUL 2026IN PROGRESS

First Reception deployment

An independent auto shop's receptionist — calendar booking, quotes from their price sheet, texted messages.

JUL 2026SHIPPED

Two product tiers

Serva Reception for small businesses and Serva Enterprise with perpetual ownership — one technology, honestly split.

JUL 2026SHIPPED

Site chat, same brain

The chat in the corner runs on the same AI family that answers our clients' phones. Ask it something hard.

JUN 2026SHIPPED

Operations dashboard

Private, server-bound console: what people call about, when they call, live costs, and every scrubbed transcript.

JUN 2026SHIPPED

Escalation gate — measured before trusted

A per-turn classifier deciding what the AI handles vs. hands to humans, run in shadow mode against real calls before it was ever allowed to act.

JUN 2026SHIPPED

PII vault with audited reveals

Caller numbers encrypted at rest; the system refuses to boot without its key. Revealing a number is a deliberate, logged action.

MAY 2026SHIPPED

Self-updating knowledge base

Nightly automated refresh from source-of-truth data with a validation gate — stale or malformed data cannot ship to the phone line.

MAY 2026SHIPPED

Live Spanish code-switching

Callers switch languages mid-sentence and Serva follows — no menus, no “press 2,” no transfers.

APR 2026SHIPPED

Sub-second voice pipeline

A measured 0.4-second fast path from caller's words to spoken answer — roughly 3× faster than leading hosted platforms on the same models.

Privacy Policy

Last updated June 2026

This website doesn't set cookies, run analytics, or use trackers. The live demo on the home page is a browser-side simulation — anything you type into it stays on your device and is never stored or transmitted.

If you email us or submit a quote request, we receive your name and contact details and use them solely to respond. We don't sell, share, or add this information to marketing lists.

For Serva clients, call recordings, transcripts, and customer data are processed and stored on the client's own infrastructure under the terms of each engagement agreement — not on Serva systems.

Questions? Email getservaai@gmail.com.

Terms of Use

Last updated June 2026

This site is provided for informational purposes. Pricing figures, savings comparisons, and performance targets shown here are illustrative; binding terms, pricing, and timelines are defined only in a written engagement agreement between Serva and each client.

Competitor rates shown in comparisons reflect publicly available pricing at the time of writing and may change. The demo conversation is a simulation, not a recording of a live call.

The Serva name, wordmark, and the contents of this site belong to Owen Barteau. Don't reproduce them without permission.

Questions? Email getservaai@gmail.com.