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AI Receptionist · Always On
Everymissedcallisacustomer callingsomeone else.
Serva answers the calls your team can't. It picks up 24/7, sounds like your business, and books the job or takes a complete message. No voicemail, no bad days.
Live in production today — real calls, 0.4s measured responses, built for HIPAA-grade data.
Scroll
24/7Nights, weekends, mid-job — answered
<1sPickup time — before they hang up
80%Calls handled without pulling you off a job
$0Per minute, ever — one flat plan
Built on production-grade infrastructure
Real-time speech recognition
Frontier reasoning models
Sub-second voice synthesis
Telephony-grade routing
Enterprise system integration
Cloud infrastructure
Real-time speech recognition
Frontier reasoning models
Sub-second voice synthesis
Telephony-grade routing
Enterprise system integration
Cloud infrastructure
Live Demo
Hear Serva in action
Watch a typical exchange — the same behaviors Serva runs on live calls today. Then book a real one.
Status
Ready to call
The exchange below is illustrative — written from Serva's real production behavior, including how it escalates instead of guessing. On a live demo you talk to the real thing.
Features
Everything a customer service team does
Zero per-minute fees on every plan. Perpetual ownership on Enterprise builds.
Genuinely intelligent
Powered by frontier AI — handles complex multi-turn conversations, remembers context, and knows when to escalate.
Multilingual
Detects and responds in Spanish automatically. More languages on request.
Integrates with your systems
Connects to your CRM, order management, and customer database to look up and update records in real time.
Full call logging
Every call transcribed, summarized, and logged automatically. Search and review from the dashboard.
HIPAA ready
Built with healthcare clients in mind. Data handling designed to meet compliance requirements.
Own it forever (Enterprise)
Enterprise builds are a perpetual license — one build fee, the code is permanently yours. Every plan, at every size: zero per-minute charges.
Working with Serva
From first call to live agent in six weeks
A defined process with a defined finish line — not an open-ended project.
Week 0
Discovery
A call to map your call types, systems, and volume. You get a scoped quote within a day or two.
Weeks 1–4
Build & integrate
We build your agent, wire it into your CRM or order system, and load your knowledge base.
Weeks 5–6
Real-call testing
Side-by-side testing on live calls, with your team reviewing transcripts until quality holds.
Ongoing
Launch + retainer
Cutover to your number. Monitoring, reports, and improvements continue under the retainer.
Two ways to get Serva
Sized for your business
Most businesses start with Reception. Companies with serious call volume build Enterprise. Same voice technology, two very different commitments.
Serva ReceptionMost businesses start here
For shops, salons, clinics, and trades
A phone receptionist that picks up when your team can't — answers your common questions, books into your calendar, and texts you a complete message. Live in days, fully managed by us.
✓Flat monthly plan — no per-minute charges, ever
✓Calendar-connected booking
✓Live in days, not weeks
✓Managed service — we run it, you run your business
A custom-built agent deeply integrated with your systems — CRM, order management, identity verification — delivered as a perpetual license. This is the ownership model: your code, your server, yours permanently.
✓One-time build + flat retainer — we absorb every per-minute cost
✓Full source code delivered — you own it forever
✓Deep system integration & compliance-grade data handling
Perpetual ownership — full source code and license — is an Enterprise feature. Reception plans are a managed service: that's what makes them simple and affordable.
Stay in the loop
Follow the build
I'm documenting what it's like building AI customer service for real companies — the wins, the breakage, and the numbers. Drop your email and I'll send the occasional update. No spam, ever.
Updates on Serva, the perpetual model, and what ships next. No spam, ever.
Ready to automate your customer service?
Join the companies replacing expensive phone teams with Serva.
Industry Solutions
Built for industries where every call matters
Serva is custom-built for each client. These are the industries where we deliver the highest impact.
Local Services · Small Business
Reception & Booking
Auto shops and detailers, salons, clinics, home services — a receptionist that answers every call, books appointments straight onto your calendar, answers your common questions, and texts you the rest. A managed plan sized for small teams.
Calendar-connected booking
Healthcare · Medicaid · Medicare
Medically Tailored Meal Delivery
Handle member inquiries about meal plans, delivery schedules, dietary restrictions, and eligibility — with full HIPAA compliance and escalation to care coordinators when needed.
HIPAA compliant by design
Logistics · Fulfillment
Order Management & Delivery
Track shipments, update delivery addresses, handle missed delivery calls, and process reshipment requests — all connected directly to your order management system.
Real-time order lookup
Insurance · Financial Services
Claims & Policy Support
Answer policy questions, take first notice of loss, check claim status, and route complex cases to licensed agents — with full call recordings for compliance.
Warm transfer to licensed agents
Retail · E-Commerce
Customer Support & Returns
Handle order status, returns, refunds, and product questions at scale — without adding headcount during peak seasons.
Holiday volume ready
Home Services · Field Operations
Scheduling & Dispatch
Book appointments, confirm service windows, handle cancellations, and notify technicians — all without a dispatcher on the phone.
24/7 booking availability
Education · Non-Profit
Enrollment & Member Services
Answer program questions, process enrollment requests, and provide information to constituents — freeing staff for higher-value work.
Custom knowledge base
Property Management · Real Estate
Tenant & Maintenance Lines
Answer tenant questions, log maintenance requests with unit and access details, schedule showings, and triage after-hours emergencies to the on-call number — every call documented automatically.
24/7 maintenance intake
Hospitality · Restaurants
Reservations & Guest Questions
Take reservations straight onto your book, answer hours, menu, and private-event questions, and capture catering leads — while your staff stays on the floor instead of on the phone.
Zero missed reservations
Case studies
Two deployments, reported honestly.
Measured where we can measure, marked as a target where we can't. Live results replace targets as they land.
Serva is custom-built for every client. If you have inbound call volume and a customer service problem, we can solve it.
The case for Serva
Never miss a call. Never lose the job.
For a local business, the phone is the front door. A caller who gets voicemail usually has a list — and you're one entry on it. Serva makes sure the door gets answered.
For local businesses
A receptionist that never steps away from the desk
Your team keeps answering the phone like always. Serva is what happens on the calls they can't take.
01
Answered in under a second
Nights, weekends, or the middle of a job — Serva picks up before the caller reaches voicemail. It sounds like your business and knows your hours, services, and prices.
02
Books the job or takes a complete message
Calendar-connected booking when the caller is ready. Otherwise a full message — name, number, what they need — texted to you before they've hung up.
03
One flat monthly plan
No per-minute meter, no surprise bill, nothing to configure. We run it; you run your business. Live in days, not weeks.
Why companies with real call volume choose perpetual over subscription
Every other AI voice platform charges you forever. Serva Enterprise charges you once — and hands you the code. The rest of this page is that argument.
Enterprise · Head to head
Serva Enterprise vs the subscription model
A direct comparison of what you actually get — and what you're actually paying for.
Feature
✦ Serva
Subscription platforms
Pricing model
One-time build + retainer
Per-minute forever
Code ownership
You own it permanently
You own nothing
Cost as you scale
Stays flat
Grows with every call
Customization
Fully custom-built for you
Template-based, limited
System integration
Deep integration (NetSuite, CRM, etc.)
Basic webhooks only
Voice quality
Custom-tuned per client
Generic shared voices
Data ownership
Your server, your data
Their servers, their terms
Vendor lock-in
None — you own the code
Complete lock-in
Support
Dedicated retainer relationship
Discord / ticket queue
What happens if they shut down
Nothing — you have the code
Your system goes down
Enterprise · The subscription clock
Watch the meter run
Scroll through 36 months, side by side
Month 0 of 36
CloudTalk AI$0.50 / minute, forever
$0
6 mo · $72K
12 mo · $144K
24 mo · $288K
36 mo · $432K
Servaretainer + API, after the build
$0
Paid to the meter so far — money you'd have kept:
$0
500 calls/month at a 4-minute average. CloudTalk AI at $0.50/min. Serva ongoing = Standard retainer + API costs. Same volume, same months, same scale.
Enterprise · The real difference
Renting vs owning
Every month you pay a per-minute fee, you're renting someone else's infrastructure. Serva is the only AI voice platform that sells you the car instead of the taxi ride.
Subscription model (everyone else)
Pay forever, own nothing.
You're a customer of their platform. They can raise prices, change terms, add features you don't need, or shut down entirely — and your customer service system goes with them.
Per-minute charges that compound as you grow
No code ownership — you're renting access
Generic voices and templates for every client
Support through Discord or a ticket queue
Complete vendor lock-in with no exit
Serva model
Pay once, own forever.
We build it, you own it. The code lives on your server. You can modify it, move it, or hand it to any developer. We stay involved through a retainer because we want to, not because you're locked in.
One build fee, then flat annual retainer
Full source code delivered to you (Enterprise)
Custom-built voice and flows for your brand
Dedicated support relationship with a human
Zero vendor lock-in — exit any time
Enterprise · The math
At 5,000 calls/month, renting stops making sense
Based on 5,000 calls/month at 7 min avg. Competitor rate: CloudTalk AI at $0.50/min. Serva ongoing = Standard all-in retainer — every per-minute cost already inside it.
Year 1
$28,500
vs CloudTalk
$210,000
Build fee not included — custom quote
Year 2
$28,500
vs CloudTalk
$210,000
+$363,000 saved by yr 2 total
Flat cost. They keep charging per minute.
Year 3
$28,500
vs CloudTalk
$210,000
+$544,500 saved by yr 3 total
Serva's cost never changes. Theirs scales with you.
* Ongoing Serva cost = the flat Standard retainer, all-in — per-minute costs are ours, not yours. Build fee is a one-time custom quote and not included in year-over-year comparison. CloudTalk rate: $0.50/min.
Ready to stop losing calls?
Reception plans go live in days. Enterprise builds are scoped to your volume. Either way, you never pay per minute.
Pricing.
Every Serva build is scoped to your business — pick the path that sounds like yours.
Your team answers the phone like always. When they can't, Serva picks up in under a second, sounds like your business, and makes sure every caller either books or leaves a complete message.
<1s pickup24/7 coverage100% of calls captured$0 per minute, ever
THE MOMENT YOU MISS A CALL
Your line rings out
After hours, mid-job, line busy — the moments leads used to die in voicemail.
Serva picks up — instantly
Sounds like your business. Knows your services, prices, and hours cold.
Booked, or a complete message
On your calendar with every detail confirmed — or a full message, texted to you.
WHAT ARE MISSED CALLS COSTING YOU?
REVENUE WALKING TO VOICEMAIL
$13,500/month
≈ $162,000 a year, at your own numbers
6 calls × 30 days × 30% × $250
Your inputs, straight math — shown above. If Serva books even a fraction of these, a flat monthly plan pays for itself.
WHAT'S RUNNING UNDER THE HOOD
Answers only what you miss
Simple call forwarding from your existing number. Nothing about how you answer the phone changes, and it switches off any time.
Knows your business cold
Services, pricing, hours, location — loaded from your own materials, quoted the way you would.
Books real appointments
Checks live availability, confirms every detail out loud, writes it to your calendar. It can never move or delete your existing jobs.
Captures every lead
Name spelled back. Callback number read back digit by digit. What they wanted, in writing.
Feeds your CRM
Every caller lands in your system with full call notes — your follow-up automations fire on every lead.
Proof, monthly
The value in writing, every month — see below.
YOUR MONTH, IN WRITING● SAMPLE REPORT
0calls caught
0after hours
0appointments booked
0messages taken
Illustrative sample — your report shows your real numbers, delivered every month.
THINGS SHOP OWNERS ASK
No. You keep your number and answer calls exactly like today. Missed calls forward to Serva — one setting on your existing line, reversible instantly.
Days. One 15-minute intro call, we build from your price sheet and website, you call it and hear it yourself — then it starts catching calls.
Yes — it checks your live availability, confirms every detail out loud, and writes the booking to your calendar. It can never move or delete your existing appointments; that's a hard technical restriction, not a promise.
It says so and takes a complete message instead — by design, it's never allowed to guess about your business. You get the message by text, with the caller's name spelled right and their number read back correctly.
It sounds natural enough that most don't ask. If someone does, it answers honestly — we don't build anything that lies to your customers.
Turning off call forwarding stops it that instant, any time — your line goes back to exactly how it was. Ending the plan itself is a quick conversation with us: the terms are simple, spelled out in your agreement before you sign, and there are never per-minute charges or surprise fees along the way.
Your calls are processed through enterprise AI services that don't train on your data, caller numbers are encrypted, and nothing is ever sold or shared. Your calls are your business — literally.
Flat monthly retainer, scoped to your call volume. No per-minute charges, no surprise bills.
Thousands of calls a month, answered in roughly 0.4 seconds — around three times faster than leading voice-AI platforms on the same models. Built for organizations where the phone line is critical infrastructure and the data on it is sensitive. Delivered as a perpetual license: your code, your server, yours permanently.
Estimated monthly call volume
Calls per month
5,000calls/mo
50 calls15,000 calls
Avg call length: 7 min · Monthly minutes: 20,000
Since you opened this page, a business at this volume on CloudTalk has spent $0.000 in per-minute fees.
Monthly retainer — flat & all-in
Standard
—
Premium
—
Phone support within 4hrs, bug fixes, minor feature updates, monthly performance reports.
What you'd pay competitors — forever
Platform
$/min
Monthly
Annual
3 Years
Serva (ongoing)
custom
—
—
—
* Verified all-in rates for enterprise AI voice platforms. Serva ongoing = one flat retainer that already includes every per-minute cost — we absorb them. After the one-time build.
Everything included in every Enterprise build
Full agentic AI phone system — order lookups, account management, refund processing
Human escalation with warm transfer to live agents
Spanish language detection and automatic response
Complete call logging, transcripts, and AI-generated summaries
Manager approval dashboard and real-time monitoring
Custom knowledge base with your company's policies and products
Integration with your existing CRM and order management system
Deployed on your own server — your data, your infrastructure
Full source code delivery — you own it permanently
30 days post-launch support included
Serva pricing
Enterprise · Perpetual License
Yours permanently — code, server, and data.
One-time build feeCustom quote
Flat monthly retainer—
Per-minute costs (~$0.05/min)Included — we absorb them
Per-minute fee to you$0.00 forever
Ongoing annual cost
flat retainer × 12 — after one-time build
—
Annual cost — Serva vs selected
Savings per year
—
Common questions
Things people ask before buying
Enterprise builds: you do — fully and permanently. At launch you receive the complete source code, deployed on infrastructure you control. You can modify it, move it, or hand it to any developer. There is no licensing dependency on Serva continuing to exist. Reception plans work differently: they're a managed service we run for you — that's what keeps them simple and affordable for a small team. Zero per-minute charges either way.
Enterprise: nothing happens to your system. It runs on your server, under your accounts, with your API keys. The retainer covers support and improvements — not permission to keep operating. That's the entire point of the perpetual model. (Reception plans are a service we operate, so they depend on us — one of the honest differences between the tiers.)
Roughly six weeks from kickoff to live: four weeks of building and integration, then two weeks of side-by-side testing on real calls before cutover. Complex integrations can extend that — your quote includes a specific timeline.
Because the system is deployed on your infrastructure, your data never lives on Serva's servers. Builds for healthcare clients use vendors that sign BAAs, encrypt call data in transit and at rest, and keep recordings and transcripts inside your environment. Compliance specifics are scoped in discovery.
Standard covers support within four hours, bug fixes, minor feature updates, and monthly performance reports. Premium adds a dedicated line, major feature development, weekly reports, and quarterly strategy calls. Neither is required for the system to keep running.
Because builds genuinely differ — a 200-call/month service with one FAQ base is a different project than a 5,000-call operation with NetSuite integration and compliance requirements. Discovery is free, and the quote you get is fixed before any work begins.
How it works
Live in days, not months.
No new phone system. No staff training. No switch to flip except call forwarding.
SERVA RECEPTIONdays to live · managed for you
Tell us about your business — services, prices, hours, how you like callers handled. That's the whole meeting.
or go deeper
SERVA ENTERPRISE~six weeks · you own the result
1
Discovery
Your systems, call reasons, compliance needs, and success metrics — mapped together with your team. Free, and the fixed quote comes out of it.
2
Build & integrate
Custom agent, your knowledge base, your integrations — behind identity verification gates, with conservative read-only access patterns first.
3
Shadow testing
The system runs against real calls without touching them — measured, tuned, and proven on your actual call traffic before it ever answers alone.
4
Handoff — you own it
Source code, credentials, and documentation delivered. Yours permanently, with scoped, guaranteed support behind it.
Typical enterprise timeline: about six weeks from kickoff to live. Your quote includes a specific one.
Either road starts the same way.
A conversation about your calls — free, 15 minutes, no obligation.
What's shipped and what's in motion — updated as it happens, not as marketing allows.
JUL 2026IN PROGRESS
BI-ready reporting & semantic layer
Serva's call data as a documented, exportable schema — consumable by Power BI, Tableau, and dbt pipelines. Built to enterprise data-team spec.
JUL 2026IN PROGRESS
KPI baseline & A/B proof
Measuring the before-Serva era against the Serva era on resolution rate, handle time, and labor hours — results publish when they're real.
JUL 2026IN PROGRESS
First Reception deployment
An independent auto shop's receptionist — calendar booking, quotes from their price sheet, texted messages.
JUL 2026SHIPPED
Two product tiers
Serva Reception for small businesses and Serva Enterprise with perpetual ownership — one technology, honestly split.
JUL 2026SHIPPED
Site chat, same brain
The chat in the corner runs on the same AI family that answers our clients' phones. Ask it something hard.
JUN 2026SHIPPED
Operations dashboard
Private, server-bound console: what people call about, when they call, live costs, and every scrubbed transcript.
JUN 2026SHIPPED
Escalation gate — measured before trusted
A per-turn classifier deciding what the AI handles vs. hands to humans, run in shadow mode against real calls before it was ever allowed to act.
JUN 2026SHIPPED
PII vault with audited reveals
Caller numbers encrypted at rest; the system refuses to boot without its key. Revealing a number is a deliberate, logged action.
MAY 2026SHIPPED
Self-updating knowledge base
Nightly automated refresh from source-of-truth data with a validation gate — stale or malformed data cannot ship to the phone line.
MAY 2026SHIPPED
Live Spanish code-switching
Callers switch languages mid-sentence and Serva follows — no menus, no “press 2,” no transfers.
APR 2026SHIPPED
Sub-second voice pipeline
A measured 0.4-second fast path from caller's words to spoken answer — roughly 3× faster than leading hosted platforms on the same models.
Privacy Policy
Last updated June 2026
This website doesn't set cookies, run analytics, or use trackers. The live demo on the home page is a browser-side simulation — anything you type into it stays on your device and is never stored or transmitted.
If you email us or submit a quote request, we receive your name and contact details and use them solely to respond. We don't sell, share, or add this information to marketing lists.
For Serva clients, call recordings, transcripts, and customer data are processed and stored on the client's own infrastructure under the terms of each engagement agreement — not on Serva systems.
This site is provided for informational purposes. Pricing figures, savings comparisons, and performance targets shown here are illustrative; binding terms, pricing, and timelines are defined only in a written engagement agreement between Serva and each client.
Competitor rates shown in comparisons reflect publicly available pricing at the time of writing and may change. The demo conversation is a simulation, not a recording of a live call.
The Serva name, wordmark, and the contents of this site belong to Owen Barteau. Don't reproduce them without permission.
Hey — I'm Serva's assistant. Ask me how the voice agents work, what they cost to run, or why owned beats rented. (I'm also a little demo of what Serva builds.)
Powered by Serva — the same AI that answers our clients' calls
